Wholesale Process & Return
Congratulations you are one of the many few selected stockists to list Queen Libas's amazing range of fantastic goods
We are here to help you every step of the way. Making it easy for you to understand the process.
Step 1 : Place your order.
Step 2 : We will send you an order confirmation email to confirm we have received your order.
Step 3 : Your order will be sent to our factory. Our dedicated team of checkers and packers will make sure your order is checked and packed properly.
Step 4 : Once your order has been checked it will be dispatched to our office in the UK. Here our dedicated team will spot-check your order to ensure that your order meets our standards.
Step 5: You will receive an email confirming your DPD delivery Once you receive this you should receive your parcel within 1-2 days
*On average cargo takes between 8 - 12 days to arrive from Pakistan.
Wholesale Returns & Exchange
Due to us being a wholesaler/retailer and our main customer base being other resellers & consumers, we must emphasise when placing an order with us you are buying under business-to-business terms.
This means that if you are buying our items our returns policy is not the same as buying from our retail store. For example, returns will not be considered for reasons such as items not fitting you.
While we are always happy to accept returns when there are clear errors with your order, we do need clear evidence for a return to be considered. It is also essential that you contact us within 48 hours of receiving your order with any issues you may have. Any issues raised outside of this period will not be considered. Please note if a return is accepted all return costs will be at your own expense unless agreed otherwise.
We pride ourselves on excellent customer care therefore in the unlikely event you receive items that are not as described please contact us within 48 hours of receiving your order and we will work with you to find a solution.
For a return to be considered all we will need from you as the customer is evidence/photos of the issues you have with said items. Once we receive this evidence we will take a look and get back to you within 3 working days.
Please send any evidence/photos to firstname.lastname@example.org
*PLEASE NOTE ALL RETURNS ARE AT OUR DISCRETION*