WHOLESALE PROCESS & RETURNS

Congratulations you are one of the many few selected stockist to list Shahzadi Couture's amazing range of fantastic goods 

We are here to help you every step of the way. Making it easy for you to understand the process.

Step 1 : Place your order.

Step 2 : We will send you an order confirmation email to confirm we have received your order.

Step 3 : Your order will be sent to our factory. Our dedicated team of checkers and packers will make sure your order is checked and packed properly.

Step 4 : Once your order has been checked and prepared for dispatch we will send you, a cargo consignment document .

This will confirm the number of items that have been handed over to the cargo agent and also the weight of the parcel.

Once this document has been sent to us, we will email this across to you.

Step 5: After 2- 3 days we will be emailing you your cargo  tracking number.

This will enable you to track your order after it arrives in the UK and has cleared customs. 

*On average cargo takes between 8 - 12 days to arrive from Pakistan.

Wholesale Returns & Exchange 

Due to us being a wholesaler/retailer  and our main customer base being other resellers & consumers,  it is important that we emphasise when placing an order with us you are buying under business to business terms.

This means that if you are buying our items our returns policy is not the same as buying from our retail store. For example returns will not be considered for reasons such as items not fitting you.

While we are always happy to accept returns when there are clear errors with your order, we do need clear evidence in order for a return to be considered. It is also essential that you contact us within 48 hours of receiving your order with any issues you may have. Any issues raised outside of this time period will not be considered. Please note if a return is accepted all return costs will be at your own expense unless agreed otherwise.

We pride ourselves on excellent customer care therefore in the unlikely event you receive items that are not as described please contact us within 48 hours of receiving your order and we will work with you to find a solution. 

In order for a return to be considered all we will need from you as the customer is evidence/photos of the issues you have with said items. Once we receive this evidence we will take a look and get back to you within 3 working day.
Please send any evidence/photos to wholesale.mcw@gmail.com
*PLEASE NOTE ALL RETURNS ARE AT OUR DISCRETION*